Shipping & Returns Policy

AutoMech Engineering Solutions LLC – Shipping & Returns

Shipping & Returns Policy

AutoMech Engineering Solutions LLC | automechus.com | 800-500-4668

Our Commitment to You

At AutoMech Engineering Solutions, your satisfaction is our top priority. We stand behind every product we sell. If something isn’t right – whether it arrived damaged, defective, or isn’t what you ordered – we’ll make it right, no questions asked. That’s our promise.

Shipping Policy

At AutoMech Engineering Solutions, we are committed to delivering your industrial tools, equipment, and supplies quickly and reliably. We ship to all 50 U.S. states and offer international shipping options. We work with trusted carriers including FedEx and USPS to ensure your order arrives safely.

Free Standard Shipping

All orders of $120 or more qualify for free standard ground shipping within the contiguous United States. Orders under $120 are subject to a flat-rate shipping fee starting at $7.99, calculated at checkout based on package weight and destination. Most orders under $120 will fall in the $7.99–$14.99 range.

Shipping Methods & Estimated Delivery Times

Order Processing

1. Processing time: Orders are typically processed within 1–2 business days after payment confirmation.
2. Cut-off time: Orders placed before 2:00 PM CST on business days are processed the same day.
3. Business days: Monday through Friday, excluding federal holidays.
4. Order confirmation: You will receive an email confirmation with your order details and tracking number once your order ships.

Manufacturer-Fulfilled Orders

Some products may be shipped directly from the manufacturer rather than from our warehouse. In these cases, processing and delivery times may vary depending on the manufacturer’s availability and shipping schedule. If any delays are expected, we will inform you promptly with an updated estimated delivery timeline. Please note that manufacturer-shipped orders may arrive in the manufacturer’s packaging rather than AutoMech-branded packaging.

Special Orders & Oversized Items

Some items are marked as “Special Order” on our product pages. These items may have longer processing and delivery times. If your order includes oversized or heavy freight items, additional shipping charges may apply, and we will contact you before processing to confirm the total cost.

Ship Using Your Own Carrier Account

If you have your own FedEx or USPS shipping account, we are happy to ship orders using your account at your cost. Simply provide your carrier account number during checkout or contact us with your order number and account details, and we will apply it to your shipment. This is a great option for businesses that have negotiated carrier rates or prefer to manage their own logistics.

Shipping Restrictions

1. Certain hazardous materials, aerosols, and chemicals may have carrier restrictions and may not be eligible for expedited shipping.
2. P.O. Box delivery is available for standard ground shipping only.

International Shipping

We do ship internationally. There are two options available for international orders:

1. Ship at our cost: We handle shipping using our carriers. The customer is responsible for all customs clearance, import duties, taxes, and any fees imposed by the destination country. AutoMech is not responsible for delays caused by customs processing.
2. Ship with your freight forwarder: If you prefer to use your own shipping agency or freight forwarder, we can coordinate with them directly. Simply provide your agent’s contact details and shipping instructions, and we will arrange the handoff from our warehouse.

For international shipping quotes or to discuss the best option for your order, contact us at 800-500-4668 or email [email protected].

Sanctioned Countries – Orders Not Accepted

In compliance with U.S. federal law and regulations enforced by the Office of Foreign Assets Control (OFAC), AutoMech Engineering Solutions LLC cannot accept, process, or ship orders to the following sanctioned countries:

1. Cuba
2. Iran
3. North Korea
4. Syria

Orders received from these countries, or from individuals or entities acting on behalf of these countries, will be automatically declined and any payment will be refunded. This list is subject to change based on updates from OFAC. For the most current information, visit the U.S. Department of the Treasury’s OFAC website at ofac.treasury.gov.

Shipping Liability & Delays

While we make every effort to ensure timely delivery, AutoMech Engineering Solutions LLC is not liable for shipping delays caused by circumstances beyond our control, including but not limited to: carrier service disruptions, severe weather events, natural disasters, customs processing delays, labor strikes, government actions, or other force majeure events. In the event of a significant delay, we will notify you as soon as we become aware and work with you to find the best resolution, whether that is waiting for delivery, rerouting the shipment, or issuing a refund.

Once a package is handed off to the shipping carrier, the carrier assumes responsibility for delivery. Any claims for lost or damaged packages in transit should be reported to us within 15 days of the invoice date so we can file a claim with the carrier on your behalf.

Returns Policy

We want you to be completely satisfied with your purchase. We accept returns within 15 days of the invoice date under the following conditions only:

What We Accept for Returns

Returns are limited to the following three scenarios:

1. Unused items: Products that are unused, unopened, in original packaging, and in resalable condition. All original accessories, manuals, and documentation must be included. A 15% restocking fee applies.
2. Defective items: Products that arrive with a manufacturing defect or malfunction. No restocking fee – full refund or replacement provided.
3. Wrong item shipped: If we shipped the wrong product, we will correct the error at no cost to you. No restocking fee – full refund or replacement provided.

Important: All return requests must be initiated within 15 days of the invoice date. Returns requested after this window will not be accepted.

Non-Returnable Items

The following items cannot be returned under any circumstances:

1. Products that have been used, installed, or altered in any way.
2. Custom or special-order products made to your specifications.
3. Hazardous materials, chemicals, adhesives, and sealants (once opened).
4. Electrical components that have been installed or wired.
5. Clearance or final-sale items (marked as such on the product page).

Restocking Fee

A 15% restocking fee applies to unused item returns only. This fee covers the cost of inspection, repackaging, and restocking, and will be deducted from your refund amount. Returns for defective or incorrectly shipped items are always free of charge.

How to Initiate a Return

1. Contact us: Call 800-500-4668 or email [email protected] with your order number and reason for return.
2. Receive RMA: Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
3. Pack and ship: Securely pack the item(s) in original packaging, write the RMA number on the outside of the box, and ship to the address provided.
4. Inspection: Once we receive your return, our team will inspect the item(s) within 3–5 business days.
5. Refund issued: Approved refunds are processed to your original payment method within 5–7 business days after inspection.

Important: Do not return items without an RMA number. Unauthorized returns may be refused or delayed.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we will make it right at no cost to you.

Exchanges

If your order arrives damaged, defective, or incorrect, we will make it right at no cost to you. All claims must be made within 15 days of the invoice date.

• Report promptly: Contact us as soon as possible with photos of the damage/defect and your order number. Early reporting helps us resolve your issue faster.
• Free replacement or refund: We will ship a replacement at no charge or issue a full refund – your choice.
• Return shipping: We will provide a prepaid return shipping label for defective or incorrect items.

Order Cancellations

Need to cancel an order? Contact us as soon as possible:

1. Before shipment: Orders cancelled before they ship will receive a full refund with no fees.
2. After shipment: Once an order has shipped, it cannot be cancelled. You may initiate a return once the package is delivered.
3. Special orders: Custom or special-order items cannot be cancelled once production has begun.

Warranty Information

Most products sold by AutoMech Engineering Solutions carry the manufacturer’s warranty. Warranty terms vary by brand and product. For warranty claims:

• Check the product documentation or manufacturer’s website for specific warranty terms and coverage periods.
• Contact the manufacturer directly for warranty service, or reach out to us and we will help connect you with the right support team.
• AutoMech Engineering Solutions is not responsible for manufacturer warranty claims but will assist you in the process wherever possible.

Frequently Asked Questions

Q: How long does it take to get my refund?

A: Once we receive and inspect your returned item (3–5 business days), approved refunds are processed to your original payment method within 5–7 business days. So from the day we receive your return, expect your refund within 8–12 business days total. Your bank may take an additional 2–3 days to post the credit to your account.

Q: Can I change my shipping address after placing an order?

A: If your order has not yet shipped, contact us immediately at 800-500-4668 or [email protected] with your order number and the updated address. We will do our best to accommodate the change. Once an order has shipped, the address cannot be modified.

Q: Do you offer bulk or wholesale pricing?

A: Yes, we offer competitive pricing for bulk and wholesale orders. Contact our sales team at 800-500-4668 or email [email protected] with your requirements, and we will provide a custom quote.

Q: How do I track my order?

A: Once your order ships, you will receive an email with your tracking number and a link to track your package in real time. You can also log into your AutoMech account and view tracking details under your order history.

Q: What if my package is lost in transit?

A: If your tracking shows no movement for an extended period or indicates the package is lost, contact us within 15 days of the invoice date. We will file a claim with the carrier on your behalf and either reship the order or issue a full refund.

Q: Do you offer Net 30 payment terms for businesses?

A: We do offer credit terms for qualified business accounts. Please contact us at 800-500-4668 to discuss setting up a business account with payment terms.

Q: Who pays for return shipping?

A: For defective or incorrectly shipped items, AutoMech provides a prepaid return shipping label at no cost. For all other eligible returns (unused items), the customer is responsible for return shipping costs.

Questions? We’re Here to Help

Our support team typically responds within 4 business hours during business days.

Phone: 800-500-4668 (Monday–Friday, 8:00 AM – 5:00 PM CST)

Email: [email protected]

Website: www.automechus.com